Shipping policy

🚚 Shipping Policy – Nueva Pet™

At Nueva Pet™, we’re committed to delivering your order quickly, safely, and reliably. We partner with trusted fulfillment providers like CJdropshipping to ensure your products arrive in excellent condition — right to your doorstep. 


📍 Shipping Locations

Currently, we ship to:

  • United States (All 50 States + U.S. Territories)

We do not offer international shipping at this time.


🚛 Shipping Methods & Rates (USA)

We offer three shipping options based on the size of your order and the speed you prefer:

Shipping Method Delivery Time Cost
Standard Shipping 8–15 business days $2.99
Express Shipping 4–8 business days $7.99
Free Shipping Orders over $60 FREE

📦 Note: All orders are shipped with full tracking. You’ll receive your tracking number by email once your order is processed and shipped.


⏱️ Processing Times

  • Orders are processed within 1–3 business days.

  • Once your order is shipped, you will receive an email confirmation with a tracking link.


❗ Important Notes

  • Business days exclude weekends and holidays.

  • Delivery times may vary slightly due to factors outside our control (e.g., carrier delays, customs, weather).

  • Orders over $60 automatically qualify for free shipping — no code required.


✉️ Questions?

If you have any shipping-related questions, please contact our customer support team at support@nuevapet.com or through our Contact Us page.