Shipping policy
🚚 Shipping Policy – Nueva Pet™
At Nueva Pet™, we’re committed to delivering your order quickly, safely, and reliably. We partner with trusted fulfillment providers like CJdropshipping to ensure your products arrive in excellent condition — right to your doorstep.
📍 Shipping Locations
Currently, we ship to:
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United States (All 50 States + U.S. Territories)
We do not offer international shipping at this time.
🚛 Shipping Methods & Rates (USA)
We offer three shipping options based on the size of your order and the speed you prefer:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 8–15 business days | $2.99 |
| Express Shipping | 4–8 business days | $7.99 |
| Free Shipping | Orders over $60 | FREE |
📦 Note: All orders are shipped with full tracking. You’ll receive your tracking number by email once your order is processed and shipped.
⏱️ Processing Times
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Orders are processed within 1–3 business days.
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Once your order is shipped, you will receive an email confirmation with a tracking link.
❗ Important Notes
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Business days exclude weekends and holidays.
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Delivery times may vary slightly due to factors outside our control (e.g., carrier delays, customs, weather).
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Orders over $60 automatically qualify for free shipping — no code required.
✉️ Questions?
If you have any shipping-related questions, please contact our customer support team at support@nuevapet.com or through our Contact Us page.